Service Level Dashboard Management Pack for Operations Manager 2007   5 comments

We are pleased to announce the availability of the Service Level Dashboard Management Pack for Operations Manager 2007 for download on TechNet.

You can download it from the following page:
http://technet.microsoft.com/en-us/library/cc463350(TechNet.10).aspx

An online demonstration of this solution accelerator is available at:
http://video.msn.com/video.aspx?vid=eaa26b14-35e5-4355-a69f-84cb0d207161

IT departments need ever more sophisticated tools to monitor the performance and availability of line-of-business (LOB) applications that make the organization run. These tools need to go beyond traditional server-based monitoring where server health equals service health.

The Service Level Dashboard for System Center Operations Manager is a new Solution Accelerator that addresses the need of IT service managers for end-to-end reporting on the performance and availability of their line-of-business (LOB) applications. The accelerator provides a unique view of a business application from the user’s perspective by simulating user interactions with the business application and reporting on the experience. Results are displayed on an easy to read dashboard, providing both top-level and detailed views. The top-level view reports the service level agreement (SLA) status (compliant or non-compliant) for every application being monitored. The detailed views reveal component-level information that can help administrators investigate the possible causes of noncompliance reported at the top level.

Solution Accelerator Components

This accelerator includes the following software components:

Service Level Dashboard for System Center Operations Manager 2007 Management Pack
Sample unsealed Management Packs targeted at monitoring a Web site, Web Based Application (SharePoint) and Non-web based Application (SQL).
The accelerator provides the following guidance:

– Executive Overview on TechNet
– User’s guide
– Planning guide

In addition to the above guidance, there is also an online video demonstration available for this solution.

Overview of the Tool

The Service Level Dashboard for Operations Manager 2007 is designed to work with an existing Operations Manager infrastructure (it is assumed that Operations Manager is already configured to monitor the business-critical applications). Service Level Dashboard for Operations Manager 2007 uses the following components to gather and process additional data (see figure for reference):

– SLA definitions. The IT Manager identifies and defines the SLA agreement for a given business-critical application or service.

– Web application monitors and synthetic transactions. The IT administrator configures and deploys watcher nodes to perform the actions of a synthetic transaction, such as connecting to the Web site or querying the database. A Web application monitor runs on the watcher node and uses these synthetic transactions to perform actions to check availability and to measure performance of a Web page, Web site, or Web application. It does this by monitoring the web application and then changing the health state of an object associated with the web application based on the results of the synthetic transaction. It is this change in health state that the Service Level Dashboard records and reports on. The IT administrator configures the thresholds for identifying an error or warning state during a synthetic transaction. For the Service Level Dashboard for Operations Manager 2007, an error is equivalent to an availability exception, and a warning is equivalent to a performance exception. Because an unavailable application is by definition not performing as expected, availability exceptions are also factored into performance exceptions.

– Distributed Application model. The IT administrator uses an Operations Manager Distributed Application (DA) model to define the application or service. Using the DA model, the IT administrator groups Web application monitors and other monitors into applications and regions for the dashboard.

Operations Manager derives availability and performance percentages independently for each component object in the application model tree, based on Operations Manager’s time in state for that object. Any rollup calculations are controlled by the standard DA model health rollups.

– Dashboard interface. As soon as the Service Level Dashboard for Operations Manager 2007 components are configured and operating, you use the dashboard interface to analyze the SLA compliance data. The Service Level Dashboard for Operations Manager 2007 evaluates each application over the defined reporting period, determines whether the application was in or out of compliance during that period (and for how long). The dashboard then lists the application as compliant or non-compliant, based on defined service level targets.

The Service Level Dashboard for Operations Manager 2007 evaluates each application over the defined reporting period, determines whether the application was in or out of compliance during that period (and for how long). The dashboard then lists the application as compliant or non-compliant, based on defined service level targets.

Thank you for your interest

The Solutions Accelerator Team

Posted July 16, 2008 by Robert Smit [MVP] in System Center Operations Manager

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